Frequently Asked Questions

Q) I'm experiencing problems with the courses's loading properly. Am I doing something wrong?

A) These courses prompt your browser to open an additional window known as a pop-up. Many browsers have pop-up blockers on them to prevent you from getting unwanted advertising. You'll have to disable your pop-up blocker to view these courses. We're in the process of developing a tutorial for how to do this depending on your web browser. In the mean time if you can't figure it out use your help menu...this is a common question and most are equipped to easily turn off.

Q) What is the cost for shipping merchandise to my house?

A) There is flat fee of $6.49 for the shipping of all merchandise. We will only charge you this fee per shipment NOT per item in the shipment. So if you exchange your Omolene hours for a hat and a shirt, you only pay $6.49. However, if you exchange for a hat and pay the $6.49, then earn additional hours later and decide to get a shirt, you will be asked to pay the $6.49 again. That's why we recommend pooling your items together on one order so you're only charged one time.

Q) How can I see what courses I've completed and how many Omolene Hours I have?

A) Visit the Administration building. You can see what courses you've completed, how many hours you have and you can update your personal information here as well.

Q) Why does it cost $6.49 for a $10 off coupon?

A) First, not all coupons at Omolene University cost. If you complete courses 1-6 you receive a Buy 2 Save $20 off coupon at NO COST to you. Complete course 7 and we'll send you a Buy 6 Get $10 rebate at NO COST. The idea of the $10 off coupons is to allow students to throw it in with a hat, shirt or jacket. That's why it's only 20 hours...so you can get a coupon along with something else. You could also get multiple $10 off coupons and then only pay the $6.49 one time.

Q) I somehow lost all my Omolene Hours, what happened?

A) If you’ve recently lost your Omolene Hours then it’s likely due to a recent trip the campus store. If you go to the campus store, put items in your cart, then do not complete the checkout process, the system will subtract your hours but your order will not be processed. To prevent this, be sure you are ready to checkout before you hit the “purchase now” button. Once you hit the “purchase now” button a window will pop-up asking you to insert your credit card information to cover the $6.49 shipping fee. You must enter this information to complete your order. If you go back from here your hours will be lost. If you lose your hours let us know by using the “contact us” section on our home page. We’ll restore them for you so you can go through the checkout process again.

Q) Does it require a credit card to participate in Omolene University?

A) The only spot where a credit card is required is if you're looking to place an order at the campus store. If you complete courses 1-6 we’ll automatically mail you a coupon at no cost to you. If you’d like to redeem your Omolene Hours for items in the campus store then you’ll need a credit card to pay for the shipping charges. Note: this credit card MUST match the name and address you have entered at Omolene University. Any discrepancies between your credit card information and your Omolene University information will result in a rejected order.

Q) I have dial up, can I still partcipate in Omolene University?

A) Yes, you can still participate but you'll need to fastforward through the videos as they will probably slow you up. This site was not designed for the dial up user as the materials we've included do require a high speed internet connection.

Q) Why do I have to pay shipping on the campus store items?

A) We are thrilled that you've taken the time to complete courses at Omolene University and we will ship you the Buy 2 Save $20 coupon offer for FREE. We are also glad to provide you with cool merchandise for FREE. We only ask that you pay a flat shipping fee for these items to help us offset the cost of postage for this site.

Q) Where is course 7 at Omolene University?

A) If you've completed courses 1-6 a coupon is on its way to you which is good on any premium Purina Mills Horse Feed. When you get the coupon and begin feeding the product we'll give you another offer if you report your results. To do so go to course 7 in Omolene Hall provide us with information for each week of your feeding trial. Be sure you fill in the description box titled "Performance, Attitude and Other Observations" for each week. This is the only required field in each week. When you've done so it will notify you that you've Graduated from Omolene University and you'll receive an additional offer good on Omolene or other Premium Purina Mills Horse Feeds.

Q) Why is it so slow when I'm typing in my information?

A) We recommend you close all other programs when entering Omolene University. This will help you to view video's faster, take quizzes faster and will help to keep up with your typing!

Q) How can I earn more Omolene Hours?

A) REFER A FRIEND! Go to the campus activities section and provide the emails of your friends and family. We'll send them a personalized email from you and when they register you earn 5 additional Omolene Hours!

Q) Course 5 only gave me 5 Omolene Hours and I thought I was to receive 10?

A) Course 5 is a condensed version of the previous Omolene Horse Feed course. It only has 5 questions so we only assigned 5 hours to it. Both Courses 6 and course 4 offer 10 Omolene Hours.

Q) I see you've updated Omolene University. I already completed the courses and received my coupon. Can I get another coupon by completing the two new courses?

A) Yes, all you have to do is complete course 4 in LongView and course 6 in Omolene Hall and we’ll ship you another Buy 2 Save $20 coupon at no cost. You can also redeem your hours for a $10 off coupon in the Campus Store.

Q) How long does it take to get my coupon?

A) Your coupons will come via the US Postal Service roughly 10 business days after you've completed the proper courses. Be sure you provide us with a valid address so we can ship you these offers, otherwise they may not get to the right place.

Q) When will you host live chats? I have some specific questions I'd like to ask.

A) Check back at the campus activity section over the next few weeks. We're in the process of scheduling some live chats with our Ph.D Equine Nutritionist, DVM's and Purina Mills Star Performers.

Q) Do I have to pay shipping on the coupon?

A) No. We'll ship you the Buy 2 Save $20 coupon for free AND for those that graduate (complete all 7 courses) we'll ship your second discount offer for free as well.

Q) Is there an age requirement for Omolene University?

A) No, the material is suited for ages 13 and up. It does require a credit card to order items from the store so you may want to be aware of that before you make a purchase at Omolene University.

Q) Where are the courses?

A) Courses 1-4 and two extra credit courses live in LongView. Omolene Hall holds courses 5-7.

Q) What coupon offers will I receive for completing these courses?

A) You'll receive via the mail a Buy 2 bags, save $20.00 offer once you complete courses 1-6. Complete course 7 and we'll send you a mail in rebate similar to a frequent purchase card. You can also use your Omolene Hours to get a $10 Off coupon in the campus store.

Q) I've completed all the courses, how do I earn more Omolene Hours?

A) You can start by referring all your friends. Visit the campus activity building and click on the refer a friend tab at the top of the window. For every friend you refer that comes to the site and registers we'll give you 1 additional Omolene Hour! We are also working on other promotions and contests that will allow you to earn additional Omolene Hours so keep an eye on your email because we'll be letting you know when these other programs are in place.

Q) Do I have to take course 1 before taking course 2?

A) At the LongView Animal Nutrition Center, you can take courses 1,2 or 3 in any order. Extra credit course 1b has a prerequisite of course 1 and extra credit course 3b has a prerequisite of course 3. To move to course 4 you must have completed course 1-3 and to graduate from Omolene University you must complete course 5 which as a prerequisite of course 1-4.

Q) How do I complete course 7?

A) If you've completed courses 1-6 a coupon is on its way to you which is good on any premium Purina Mills Horse Feed. When you get the coupon and begin feeding the product we'll give you another offer if you report your results. To do so go to course 7 in Omolene Hall provide us with information for each week of your feeding trial. Be sure you fill in the description box titled "Performance, Attitude and Other Observations" for each week. This is the only required field in each week. When you've done so it will notify you that you've Graduated from Omolene University and you'll receive an additional offer good on Omolene or other Premium Purina Mills Horse Feeds. When you've done so it will notify you that you've Graduated from Omolene University and you'll receive an additional offer good on Omolene or other Premium Purina Mills Horse Feeds.

Q) I have a bunch of friends I'd like to refer for additional Omolene Hours. Where do I go to do this?

A) Visit the campus activity building and click on the "refer a friend" tab at the top of the window. Here you can enter as many names as you'd like and you earn 1 Omolene Hour for each friend that comes to the site and registers!

Q) Is Horseman's Edge an eligible product for the Omolene University Coupons?

A) No, the Horseman's Edge line is excluded from all Omolene University coupons.

Q) Can international users participate in Omolene University?

A) Land O'Lakes Purina feed does not have the right to use the Purina Brand outside the United States. The Purina horse products you purchased in Canada or other parts of the world are manufactured by a different company. With that said the coupons international users would receive would be invalid. We also have not set up the site to ship the merchandise internationally. Please feel free to explore the site and take the courses, the information you see here is still relevant to horse customer regardless of their location.

Q) How do I recognize a charge for my Shipping and Handling Fee's from the Campus Store?

A) Charges for Shipping and Handling from the Campus Store will show up on your card as coming from 'EQUINE PUBLICATIONS'

Q) Can I upload pictures of my horse on this site?

A) We're working through some details of that right now. This site will continue to grow and expand as the year progresses so please check back from time to time for new features. We'll also email you as new items are added.

Q) All I get is a blank screen when I try to go to Omolene University. What's the scoop there?

A) Omolene University requires the Adobe Flash Player. You should see a link to download this player on the blank page. If not, here is the address: http://www.adobe.com/products/flashplayer/ There is no cost to download Flash and it is a popular player for many different web sites. You can not view Omolene University without this application.